This is a real story that happened between the customer of General Motors and its
Customer-Care Executive.
A complaint was received by the Pontiac Division of General Motors "This is the second
time I have written to you, and I don't blame you for not answering me,
because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-
Cream for dessert after dinner each night.
But the kind of ice cream varies so, every night, after we’ve eaten the whole family
votes on which kind of ice cream we should have and I drive down to the store to get it.
It's also a fact that I recently purchased a new Pontiac and since then my trips to the
store have created a problem.
You see, every time I buy a vanilla ice-cream, when I start back from the store my car
won't start. If I get any other kind of ice cream, the car starts just fine. I want you to
know I'm serious about this! ; question, no matter how silly it sounds "What is there
about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start
whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but sent an
Engineer to check it out anyway. The latter was surprised to be greeted by a
successful, obviously well educated man in a fine neighborhood. He had arranged to
meet the man just after dinner time, so the two hopped into the car and drove to the ice
cream store. It was vanilla ice cream that night and, sure enough, after they came
back to the car, it wouldn't start.
The Engineer returned for three more nights. The first night, they got chocolate. The
car started. The second night, he got strawberry. The car started. The third night he
ordered vanilla. The car failed to start.
Now the Engineer, being a logical man, refused to believe that this man's car was
allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long
as it took to solve the problem.
And toward this end he began to take notes he jotted down all sorts of data time of day,
type of gas uses, time to drive back and forth etc. In a short time, he had a clue the man
took less time to buy vanilla than any other flavor. Why? The answer was in the layout
of the store. Vanilla, being the most popular flavor, was in a separate case at the front
of the store for quick pickup.
All the other flavors were kept in the back of the store at a different counter where it
took considerably longer to check out the flavor. Now, the question for the Engineer
was why the car wouldn't start when it took less time. Once time became problem -
not the vanilla ice cream Eureka!!!!
The engineer quickly came up with the answer”vapour lock". It was happening every
night; but the extra time taken to get the other flavors allowed the engine to cool down
sufficiently to start. When the man got vanilla, the engine was still too hot for
the vapour lock to dissipate.
Remember, Even crazy looking problems are sometimes real and all problems seem to
be simple only when we find the solution with a cool thinking.
Don't just say its "IMPOSSIBLE" without putting a sincere effort...
Observe the word "IMPOSSIBLE" carefully... Looking closer you will see, "I'M
POSSIBLE"... What really matters is your attitude and your perception.
Customer-Care Executive.
A complaint was received by the Pontiac Division of General Motors "This is the second
time I have written to you, and I don't blame you for not answering me,
because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-
Cream for dessert after dinner each night.
But the kind of ice cream varies so, every night, after we’ve eaten the whole family
votes on which kind of ice cream we should have and I drive down to the store to get it.
It's also a fact that I recently purchased a new Pontiac and since then my trips to the
store have created a problem.
You see, every time I buy a vanilla ice-cream, when I start back from the store my car
won't start. If I get any other kind of ice cream, the car starts just fine. I want you to
know I'm serious about this! ; question, no matter how silly it sounds "What is there
about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start
whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but sent an
Engineer to check it out anyway. The latter was surprised to be greeted by a
successful, obviously well educated man in a fine neighborhood. He had arranged to
meet the man just after dinner time, so the two hopped into the car and drove to the ice
cream store. It was vanilla ice cream that night and, sure enough, after they came
back to the car, it wouldn't start.
The Engineer returned for three more nights. The first night, they got chocolate. The
car started. The second night, he got strawberry. The car started. The third night he
ordered vanilla. The car failed to start.
Now the Engineer, being a logical man, refused to believe that this man's car was
allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long
as it took to solve the problem.
And toward this end he began to take notes he jotted down all sorts of data time of day,
type of gas uses, time to drive back and forth etc. In a short time, he had a clue the man
took less time to buy vanilla than any other flavor. Why? The answer was in the layout
of the store. Vanilla, being the most popular flavor, was in a separate case at the front
of the store for quick pickup.
All the other flavors were kept in the back of the store at a different counter where it
took considerably longer to check out the flavor. Now, the question for the Engineer
was why the car wouldn't start when it took less time. Once time became problem -
not the vanilla ice cream Eureka!!!!
The engineer quickly came up with the answer”vapour lock". It was happening every
night; but the extra time taken to get the other flavors allowed the engine to cool down
sufficiently to start. When the man got vanilla, the engine was still too hot for
the vapour lock to dissipate.
Remember, Even crazy looking problems are sometimes real and all problems seem to
be simple only when we find the solution with a cool thinking.
Don't just say its "IMPOSSIBLE" without putting a sincere effort...
Observe the word "IMPOSSIBLE" carefully... Looking closer you will see, "I'M
POSSIBLE"... What really matters is your attitude and your perception.
Nice to read..
ReplyDeleteWhile formulated and published the famous 'Theory of Relativity', Einstein explains it to scientists and researchers in various conferences wherever occurs. He used to travel by car driven by his personal driver. While Einstein explains the theory, the driver also happened to listen it. This becomes his habit and he got memorized the whole theory.
An another day comes where Einstein is going to lecture his theory. The driver asks Einstein 'Sir, May I explain the theory today?'. I got it whole in my mind by listening from you multiple times. Give me a chance'. Einstein replied 'Mmmm.. Okay' and he sat in the driver seat leaving the driver to the lecture.
While lecture goes smoothly a listener asks a question on the theory. The driver looks confused and realized, the question is beyond the theory and what he learned form listening won't help to answer. But the clever driver suddenly said 'Don't you know this simple thing. Even my driver knows it..', and called Einstein and asks him to explain it..!!
Hi,
ReplyDeleteGood Read...